Account Manager (Retail Packaging)
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Location: Querétaro, Mexico
Department: Sales
Reports To: VP West Coast & Major Accounts
Employment Type: Full-Time
Trimco Group Company
Trimco Group is a global leader in innovative label, packaging, and brand experience solutions for leading retail, apparel, and consumer brands. As part of Trimco Group, we combine global production capabilities with agile service, sustainable innovation, and strategic partnership with our customers.
About the Role
We are seeking a motivated and results-driven Account Manager to support and grow our customer base in the Querétaro region within the retail packaging industry The Account Manager is responsible for driving account growth, strengthening client partnerships, and delivering best-in-class service across global stakeholders. This role requires a high level of commercial awareness, proactive communication, and the ability to translate customer objectives into actionable plans.
The ideal candidate brings a “no job is too small” attitude, thrives in a fast-paced environment, and consistently delivers with organization, composure, and accountability.
Responsibilities
Account Growth & Relationship Management
/ Serve as the primary contact for strategic accounts, building trusted, value-driven relationships.
/ Identify and develop growth opportunities through proactive product and solution recommendations.
/ Lead quarterly business reviews, performance recaps, and strategic planning sessions alongside sales leads.
/ Collaborate with Sales Leads on annual forecasting, revenue tracking, and account performance reporting with accuracy and urgency
/ Maintain strong follow-up discipline to ensure all customer actions, deliverables, and decisions move forward on schedule.
Cross-Functional Collaboration
/ Work closely with product development, sourcing, production, and global teams to ensure seamless execution.
/ Translate customer requests into structured internal direction, including specifications, timelines, and cost expectations.
/ Act as the coordination hub across teams, ensuring clarity, accountability, and timely communication.
Operational Excellence & Communication
/ Respond quickly and professionally to customer requests, providing clear, concise updates.
/ Anticipate challenges and escalate with solutions in a calm, organized manner.
/ Maintain detailed records, meeting notes, and action trackers — ensuring nothing falls through the cracks.
Travel Requirements
/ Ability to travel and visit factories as needed
Qualifications
/ 5+ years account management, client services, or experience in packaging, trims, apparel supply chain, or related industries.
/ Extremely organized with exceptional follow-up and tracking discipline- nothing gets missed.
/ Strong project management skills with a proven record of meeting deadlines and delivering measurable results.
/ Self-starter with a “no job is too small” mindset, willing to roll up sleeves to support the business at any level.
/ Detail-oriented and process-driven, with the ability to manage multiple priorities simultaneously.
/ Excellent written and verbal communication skills, with the ability to present confidently to both internal and customer executive teams.
/ Comfortable working across time zones and cultures, with professionalism and a strong sense of urgency.
/ Experienced in preparing and presenting business reviews, sales reports, and strategic updates to customers.
Required
/ Bilingual
/ Lives in greater Mexico City area or Puebla
Preferred
/ Experience with sustainable packaging solutions and retailer compliance programs.
/ Knowledge of materials such as paperboard, corrugate, labels, flexible packaging, or branded accessories
Compensation & Benefits
Salary: $25,000 pesos MXN commensurate with experience.
Compensation Statement:
Final compensation will be determined based on experience, qualifications, and market conditions.
Trimco Group is an Equal Opportunity Employer. We value diversity, equity, and inclusion, and we encourage applicants from all backgrounds to apply so our workforce reflects the communities and customers we serve.
This position includes a competitive benefits package, including:
/ Pantry bonus 2,100 pesos per month
/ Vacation according with law
/ Bonus vacation according with law
/ Christmas bonus 30 days per full year
/ Individual medical insurance
/ All benefits according with law
Work schedule:
Monday to Friday: 7:00 am to 5:30 pm